If you are not completely satisfied with your order, simply follow the directions below within 30 days of delivery of your item for an exchange, credit or refund... this applies to all purchases except for Special Orders.
All returns must be approved via email before returning. Return shipping must be paid by customer unless we shipped wrong item. Refunds will only be for the purchase price, original costs for shipping will not be refunded. No returns on glass sheets, bevels, jewels, rondels, books, patterns, grinders, saws, welt belt sanders, kilns, channels and came or any opened packages.
Please photocopy your original invoice and indicate which items you are returning and why.
Repack your item(s), including ALL parts, accessories and manuals, along with the original packing material if it's in good condition. Items returned more than 30 days after delivery, not in saleable condition, opened packages or are missing parts will be will not be accepted.
Include the photocopied invoice and reseal the package.
Our mailing address is:
Mongo's Art Glassville
21 Oakfield Road
St. James, NY 11780
Take the package to your preferred carrier. We recommend you insure your package to protect against loss or damage in shipping.
If you have any questions contact Customer Service at 631 379-4461 or e-mail [email protected].
Your personal details will remain private and confidential. We will never sell, rent, barter or share you personal details in any way with another company. All data collected is for our internal use only.
To conduct business, there will be times that we will have to contact you. Our email and or phone call may relate to your orders, customer account, your queries, or to send your order confirmations.
We will from time to time send you Mongo's Art Glassville newsletters that may pertain to new products, special offers, special discounts, price changes, company policy changes or other business news. To unsubscribe just reply to our mailing and change the subject to “Unsubscribe”.